Features & Benefits

The NMAT AI agent and Chatbot leverage advanced language models and a vast knowledge base to engage in natural language interactions with users.

Read through to learn what happens behind the scenes of your AI employee.

How Our Voice Agent Works

1. Receiving The Call

The Never Miss A Tow AI Agent is a versatile tool, adaptable to any towing company’s specific needs. It’s available 24/7, ensuring no call goes unanswered, maximizing potential business.

When a customer calls, the AI Agent efficiently gathers all necessary information:

Name,
Car details,
Condition,
Pickup and delivery addresses,
urgent needs (such as ambulance),
or any other question.

This streamlines the process, enabling the towing company to dispatch assistance promptly, boosting customer satisfaction and ensuring no tow job is ever missed, even during peak hours or staff shortages.

2. Storing And Saving Data

The Never Miss A Tow AI Agent not only efficiently handles calls but also securely stores valuable customer data. All information gathered during interactions is automatically saved in a dedicated database, accessible for future use.

This database can be seamlessly integrated with existing CRM platforms, allowing for effortless management and analysis of customer information.

This enables towing companies to build stronger customer relationships, identify trends, and make data-driven decisions to further improve their services and grow their business.

3. Notifying The Tow Driver

Once the AI Agent has collected all necessary details, the tow truck operator is instantly notified through their preferred communication channel.

We can set up

Email Notifications,
SMS Notifications,
Viber or WhatsApp,
Direct Call from the AI Agent.

The operator receives all pertinent information about the tow job, ensuring a swift response. This multi-channel approach guarantees that operators are always connected, minimizing response times and maximizing efficiency.

Voice Agent Features

How Our Chatbot Works

1. Starting the Chat

When a potential client visits your Tow Company website, they can ask our chatbot for a towing service, and the chatbot will start collecting data.

You can also try our Chatbot Demo in the bottom right corner. Just ask it for A Demo, and follow the chat 🙂

2. Chatting Almost Like A Real Person

Our Chatbot AI is built on GPT-4.0 technology and uses advanced language models to engage in natural, human-like conversations with users in over 50 languages.

It can seamlessly understand and respond to text and voice input, making interactions even more convenient and accessible.

Chatbot can be integrated with:

Viber & WhatsApp,
SMS and Email,
Facebook & Instagram.

Best of all, 1 Chatbot AI works for all channels, making your communication more efficient.

3. Collecting And Storing Data

When our AI chatbot finishes chatting with a user, the data is stored in the same dedicated database our voice AI uses.

This way, you can have all lead data inside one sheet, easier to navigate and organize your towing business.

4. Notifying the Tow Truck Operator

Once the Chatbot AI has collected all necessary details, the tow truck operator gets notified through their preferred communication channel.